Delivery Methods: We offer shipping through trusted carriers, including J&T, POS Laju, Ninja Van, Grab or Lalamove

Processing Time: Orders are typically processed within 3 days of purchase, excluding weekends and holidays.

Delivery Time: Once processed, standard delivery within Malaysia generally takes 3 to 4 business days.

Domestic Shipping: Shipping rates are determined based on the weight and destination of the package. Rates will be displayed during the checkout process.

International Shipping: For international orders, shipping rates and delivery times may vary. Customers are responsible for any customs fees or import taxes.

Tracking Information: Upon shipment, customers will receive a tracking number via email to monitor the status of their order.

Tracking Updates: Customers can track their package through the carrier’s website for real-time updates on the delivery status.

Restricted Areas: We may be unable to ship to certain remote or restricted areas. Customers will be notified if their location falls under these restrictions.

Signature Requirement: Orders may require a signature upon delivery for security purposes.

Damaged Items: In the event of damaged items upon delivery, customers must contact us 3 days of receipt. We may require photographic evidence to process a replacement or refund.

Lost Shipments: If a package is lost in transit, we will work with the carrier to locate the package. If unsuccessful, we will either resend the order or issue a refund as per our discretion.

Customers are responsible for providing accurate shipping information. Clear Lab is not liable for orders shipped to incorrect addresses provided by the customer.

Clear Lab reserves the right to modify or update this shipping policy. Any changes will be reflected on our website.

For inquiries related to shipping or order status, customers can contact Clear Lab at hello@clearlab.com.my

By making a purchase on our website, customers acknowledge and agree to the terms outlined in this shipping policy.

All skincare sales are final. Due to hygiene & safety concerns, we do not accept any exchanges or returns for skincare items accept for damage items.

Please note that exchanges/refunds are only available for items that has manufacturing defects. If you have received a defective item, please ensure that the product is unused with no additional damage and remains in its original packaging. You may contact us at hello@clearlab.com.my  stating your order ID along with photo proof to further the matter.

Exchanges and refunds are not allowed for change of mind, size, colour, or quantity.

In the event that a defect item is not replaceable, a refund will be processed via the original payment method for your order.

Please contact us at at hello@clearlab.com.my along with a snapshot of your order ID and someone shall attend to this as soon as possible.

Please contact us at at hello@clearlab.com.my along with a snapshot your order ID and someone shall attend to this as soon as possible. In the event, that the transaction is found to be charged incorrectly, a refund will be processed via the original payment method for your order.