Refunds are subject to the discretion of Clear Lab and may be provided in specific circumstances.

Refunds are not applicable for services already rendered except under extraordinary circumstances.

Refunds WILL NOT involve any payments.

Refunds ONLY will be a change for our Clear Lab Skin Care range.

Any package from Clear Lab will be up to 6 months validity.

Request Submission: Clients must submit a refund request in writing, specifying the reason for the request.

Clients can only change the unattended appointments with Clear Lab Skin Care range and no refund on payments will involve.

No-shows and Late Arrivals: Refunds will not be provided for no-shows or late arrivals beyond a certain grace period.

Partially Completed Services: If a service is partially completed, a partial refund with Clear Lab Skin Care range may be considered based on the portion of the service completed.

For refund requests or inquiries, please contact Clear Lab at hello@clearlab.com.my

Ensure to include relevant details, such as appointment date, service received and reasons for requesting a change with Clear Lab Skin Care range.

Clear Lab reserves the right to modify or update this refund policy as deemed necessary. Any changes will be communicated through our website or other appropriate channels.

By utilizing our services, you acknowledge and agree to the terms of this refund policy.